Ordering and shipping
We work in two ways: we stock our products and we also process made to order furniture. If something that is not stocked at that period of time is ordered, in this case, the construction of the product takes 5-10 days. If a customer is in a hurry and needs to receive a specific product faster than the time period provided, please contact us spankingnights@gmail.com and we will make sure to find the best solution possible.
To ship the orders we have partnered with FEDEX, DHL EXPRESS , ARAMAX and others.
> Cancellation Policy.
Once we receive your order, we immediately place the items ordered into production and process the order for shipping. Cancellations will only be accepted within 24 hours of orders being placed if item(s) have not been shipped. If you wish to cancel an order that has already shipped, you will be charged a 25% restocking fee and all ACTUAL freight charges both ways. NO EXCEPTIONS. This policy is standard for all of the items on our website. Clearance Store items may be factory-direct, cancelled, or returned items. Closeout items are ordered direct from the factory and have limited supply. All sales are final. No returns, no refunds, no exchange, no dispute accept. None Cancellation on all Special order.
> Return and Refund Policy.
A. We are confident that you will be pleased with your purchase. If you are not satisfied or it does not fit as well as you hoped in your space or match your décor, you won’t be stuck with an item you cannot use or that you do not want. You may return it anytime before it ships and get a complete refund. All returns must be authorized by us prior to shipping. Please e-mail us prior to shipping and we will provide return shipping instructions. Returned items must be shipped to us within 5 days of receipt. Returns are only accepted in their original boxes, and should be un-assembled. Once an item has been assembled it is no longer returnable. Remember, All returns are subject to round trip shipping charges. If your item was shipped “Free Shipping,” we will charge our “ACTUAL” outbound shipping charges. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Refunds will be processed once products are returned to the distribution center. This policy is standard for all of the items on our website. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. None Cancellation on all Special order.